While all of this happening, your local Genesis dealership remains a key element, but customers don’t have any direct contact with them. That task is done directly by the personal shopper who will consult the dealer in regards to inventory and, ultimately, final delivery. “A true luxury experience should exceed a customer’s unique desires and expectations,” said Mark Del Rosso, President and CEO of Genesis.
“Genesis Concierge is a tailored service that delivers a new level of personalized luxury, because we are committed to delivering an experience that satisfies our customers on their terms, not ours. As with our popular Service Valet owner amenity, utilized by 90 percent of Genesis owners, Genesis Concierge shows we have great respect for our customers’ ultimate luxury – their time.”